How To Order

Tasya Sarra aims to deliver within the time agreed upon purchase. However due to reasons beyond our control, we are sometimes unable to guarantee that all orders will be delivered within the stipulated time frame. This could be due to delays in shipments from overseas as well as delayed delivery by third parties. .

Can my parcel be delivered to an office address?

Yes, of course! Your parcel can be delivered to an office address. Please enter the address along with your full name upon order

What is the postage & handling charge on orders?

Tasya Sarra is happy to offer delivery anywhere in Malaysia on all orders! Delivery will be FREE for all orders of RM50 and above. A handling fee of RM6 will be charged for orders amounting to less than RM50 delivered to West Malaysia, a handling fee of RM10 will be charged for orders amounting to less than RM50 delivered to East Malaysia (Sabah and Sarawak). A handling fee of for overseas will be charged by weisht with standard Pos Laju rate.

Fast Delivery Promise

• Only applies to items with 'Tasya Sarra ready Stock' stamp on product image
• Payment of products with 'Tasya Sarra Ready Stock' stamp before 10PM will be guaranteed to receive their item within 48 hours for Peninsula Malaysia and 72 hours for East Malaysia (Working Days).

Order Status

My items haven't arrived yet. What can I do?

Our aim is to have your items shipped to you as fast as possible. If your items have still not arrived, don’t worry. Please allow at least 1 - 14 business days for your order to arrive depending on the given estimated delivery time on your product. If you have purchased more than 1 item, you may receive your purchases at different times.

If you have any concerns, please do not hesitate to contact Customer Service at tasya_sarra@yahoo.com or call us at 019-7720 515 / 017-7311 037 from 9am to 10pm daily, 7 days a week.

Do you ship internationally?

We currently only ship within Malaysia, Brunei, Singapore, Indonesia and Australia.

Who are our logistic partners?

Orders are shipped via Pos Laju National Courier. Our partners are just as dedicated as we are in delivering your Tasya Sarra products to you as soon as possible.

Tracking Number

Want to track your orders?

Once your orders have been picked up by our logistic partners, tracking codes would be available and you can then track the delivery status of your orders via the links below:

• Go tohttp://www.poslaju.com.my/track.aspx , and then key in your tracking number in the box

Payment Methods

What types of payment do you accept?

Online Payment

We are received payment via internet transfer to our bank account below

Bank Transfer

Bank Name : CIMB Islamic Bank Berhad

Account Name: Faizul Ismail

Account Number: 0108 0011 8062 02

Bank Name : Maybank Berhad

Account Name: Faizul Ismail

Account Number: 1154 0900 4335

Bank Name : Ambank

Account Name: Ieman Enterprise

Account Number: 

After payment, please give the Bank Transfer slip details as requested by going to http://www.facebook.com/TasyaSarra/massage in order to complete your transaction. You will find the necessary details on the Bank Transfer slip from the ATM/CDM machine or online confirmation screen after payment.

Western Union

Is an exclusive service we provide to our customers out from Malaysia

After placing your order, you have 24 hours to make payment and upload your Bank Transfer slip details to avoid your order being cancelled.